Shipping policy
Shipping Policy
Shipping Information
At Tonysell, we aim to provide a smooth, transparent, and reliable shipping experience. Please review the information below to understand how orders are processed and delivered.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information when available.
Please note that processing time is separate from shipping time.
Shipping Times
Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout and may vary due to external factors such as customs processing or carrier delays.
Typical delivery estimates:
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Domestic orders: 5–10 business days
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International orders: 7–15 business days
These timelines are estimates and not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not controlled by Tonysell and are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking details. Please allow up to 48 hours for tracking information to update.
Incorrect Address
Please ensure that all shipping information is entered correctly at checkout. Tonysell is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.
Delayed or Lost Packages
While we work closely with our shipping partners, delays may occasionally occur due to factors beyond our control. If your order appears delayed or lost, please contact us through our Contact Us page and we will assist you promptly.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review and resolve the issue.
Order Changes & Cancellations
Once an order has been processed or shipped, changes or cancellations may not be possible. Please contact us as soon as possible after placing your order if you need assistance.
Questions?
If you have any questions regarding shipping, feel free to reach out through our Contact Us page. We’re here to help.
Thank you for shopping with Tonysell.